Contents
1. Who We Are
2. Data We Collect
3. How We Use Data
4. Cookies
5. Legal Bases
6. Retention
7. Your Rights
8. Security
9. International Transfers
10. Children
11. Changes
12. Contact
1. Who We Are
We are LinkCore Academy (“we”, “us”, “our”), providing Chatbot Courses for Business. This policy describes how we handle personal data when you visit our website, enroll in courses, or communicate with us.
We act as a data controller for the information described below. If you have questions, you can reach us using the details at the end of this policy.
2. Data We Collect
We collect information in three ways: you provide it to us, we collect it automatically, and we obtain it from third parties (when you permit or where lawful).
Account and profile data: name, email address, organization, role, and preferences you share.
Transactional data: course enrollments, invoices, payment confirmations (we do not store full payment card numbers).
Usage data: pages viewed, features used, time on pages, approximate location (country/city), device and browser data, and referral sources.
Cookies and similar technologies: session identifiers, analytics, and marketing preferences. See the Cookies section for details.
Support communications: content of messages, attachments you send, and related metadata.
3. How We Use Data
We use personal data to provide and improve services, communicate with you, and ensure compliance with legal obligations.
Delivering services: enabling sign-in, course delivery, certificates, and customer support.
Improving and securing our site: troubleshooting, analytics, testing features, and preventing fraud or abuse.
Communications: service messages, critical updates, and—with your consent—newsletters or promotions.
Compliance: meeting legal, regulatory, and tax requirements, and enforcing our terms.
5. Legal Bases
Where required by law (e.g., in the EEA/UK), we rely on:
Contract: processing needed to provide requested services.
Legitimate interests: such as improving services and preventing fraud (balanced against your rights).
Consent: for analytics and marketing cookies and certain communications.
Legal obligation: record-keeping, tax, and compliance requirements.
6. Data Retention
We retain data no longer than necessary for the purposes described, unless a longer period is required by law.
Account data: kept while your account is active and for up to 24 months after closure.
Transactional records: retained for 7 years for accounting and tax compliance.
Support communications: typically retained for 24 months for quality and audit purposes.
Analytics data: retained 26 months or less, when enabled by your consent.
7. Your Rights
Depending on your location, you may have rights to access, correct, delete, or export your data; to object or restrict certain processing; and to withdraw consent.
Access and portability: request a copy of your data in a portable format.
Rectification: update inaccurate or incomplete information.
Erasure: request deletion of data, subject to legal exceptions.
Objection and restriction: object to processing based on legitimate interests or restrict processing in certain cases.
Consent withdrawal: where processing is based on consent (e.g., analytics/marketing cookies), you can revoke at any time.
To exercise these rights, contact us using the details below. We may verify your identity to protect your account.
8. Security
We use technical and organizational measures designed to protect personal data, including encryption in transit, access controls, secure development practices, and employee training. No method of transmission or storage is 100% secure; we encourage you to use strong, unique passwords and keep your devices updated.
9. International Transfers
If we transfer personal data across borders, we implement safeguards such as Standard Contractual Clauses, adequacy decisions, or other lawful mechanisms, and we assess vendors for appropriate security and privacy practices.
10. Children’s Privacy
Our services are not directed to children under 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal data from children. If you believe a child provided us data, contact us and we will take appropriate steps.
11. Changes to This Policy
We may update this policy to reflect changes in our practices, technologies, or legal requirements. We will post the updated date above and, when appropriate, notify you through service messages or other channels.
12. Contact Us
LinkCore Academy — Chatbot Courses for Business
Email: [email protected]
Phone: +1 (347) 582-0943
Address: 1200 Market Street, Suite 240, San Francisco, CA 94102, USA
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