Frequently Asked Questions
Get instant answers about curricula, enrollment, billing, certificates, and support.
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What does the "Chatbot Courses for Business" program cover?
Overview
Our program teaches practical chatbot strategy, prompt engineering, retrieval-augmented generation (RAG), analytics, compliance, and deployment. You will build business-ready assistants, integrate them with existing workflows, and measure ROI with real KPIs.
Do I need coding experience to enroll?
Prerequisites
No prior coding is required. We start with fundamentals and provide optional advanced tracks for engineers and data teams. You can complete all projects with no-code tools; advanced learners can implement SDK-based solutions.
What is the course format and weekly time commitment?
Format
Content includes short videos, hands-on labs, templates, and live Q&A. Expect 3–5 hours per week for 6 weeks. All live sessions are recorded and available on-demand with transcripts and captions.
How much does it cost and what payment methods are accepted?
Payments
Pricing depends on plan (Individual, Team, Enterprise). We accept major credit/debit cards and invoice-based payments for teams. Taxes are calculated at checkout according to your location.
What is the refund policy?
Refunds
We offer a 14-day money-back guarantee from your purchase date if you haven’t completed more than 25% of the course. Team and enterprise agreements follow contract terms.
Do I receive a certificate upon completion?
Certificate
Yes. Graduates receive a verifiable digital certificate and a LinkedIn-ready credential. You can also export a PDF version and share a public validation link.
How long do I have access to the materials?
Access
You get lifetime access to course updates and future cohorts’ recordings for the plan you purchase. We also include template updates and new case studies.
Do you offer team licenses and admin dashboards?
Teams
Yes. Team plans include seat management, progress tracking, SSO, and consolidated billing. Admins can assign tracks and export completion reports.
Can you customize the curriculum for enterprise needs?
Enterprise
We offer private cohorts, industry-specific case studies, and integration workshops. Enterprise packages can include security reviews and on-prem deployment guidance.
Does the course integrate with our LMS or compliance systems?
Integration
We support SCORM/xAPI exports and SSO-based access controls. For enterprise clients, we can align progress and audits with your compliance standards.
What support channels are included?
Support
Support includes community forum, weekly office hours, ticketing, and priority email for teams. Business hours are Monday–Friday. Typical response time is under 24 hours.
How do you handle data privacy and model safety?
Privacy
We teach redaction, safe prompts, guardrails, and governance. Student projects run on privacy-conscious configurations, and we never train on your private inputs.